Period6　Listening，SpeakingandWritingTeachingaims　　　　　1．Learntofindoutthecausesandwantedresultsofeachcomplaint.2．Learntousetheexpressionspeopleusetocomplaininthelisteningtext.3．Beabletousepoliteexpressionstocomplainincertainsituations.Teachingprocedures　　　　　Step1　Lead－inFirst，haveasmalltalkaboutthewhalewatchingtour：Howdoyoufeelifyouseethemintheflesh？Doyouenjoyawhalewatchingtour?Next，tellstudentssometimesnoteverythingturnsoutthewayyouwish，soreadtheadonPage25carefullyandfindoutwhatyoucangetifyoufailtoseetheselovelywhales.Afterreadingit，discussandfindanswerstothesequestions：1．Whatcanyouexperienceonthistour?2．Wouldyouliketogo？Whataspectofthetourwouldyoulikebest?3．Whenwouldyougetarefund?Suggestedanswers：1．Youcanseewhales，listentowhalessinging，watchthemunderwater，seeothermarineanimalssuchasdolphins，sealsandpenguins.2．Variousanswersarepossible.3．Ifyoudon'tseeawhale，youwouldgethalfthefareback.Step2　Listening(Page26)1．Thesedialoguesbetweentouristsandatourguidetookplaceafterawhalewatchingtour.Decidewhichaspectsthetouristsmightthinkweregood(G)andtheaspectstheymightcomplainabout(B)．Listentothetapeandcheckyouranswers.Thenlistenagainandnumbertheaspectsintheorderyouhearthem.Aspects　　　　　　　　　　　　　　Good/Bad　　　Order1．Sawwhalesfilmedunderwater　　2．Sawonlyonewhaleinthedistance　　3．Heardwhales　　4．Toowettogooutside　　5．Sawbirds，dolphinsandseals　　6．Boatgotbacktoolate　　Goodaspects：135Badaspects：2463,Order：4316522．Listenagain.Whenthetouristcomplained，whatresultdidhe/shewanttogetfromthetourguideandwhatwastheactualresult？Completethetablebelow.Dialogue1Resultwanted：________________________________________________________________________________________________________________________________________________.Actualresult：________________________________________________________________________________________________________________________________________________Dialogue2Resultwanted：____________.Actualresult：____________.Dialogue3Resultwanted：____________.Actualresult：________________________.Suggestedanswers：Dialogue1Resultwanted：Not_stated_by_the_tourist_although_she_did_say_she_wanted_to_speak_to_the_manager.Actualresult：Not_stated_although_the_tourist_probably_would_not_get_another_tour_or_a_refund.Dialogue2Resultwanted：A_full_refund.Actualresult：A_full_refund.Dialogue3Resultwanted：A_full_refund.Actualresult：A_refund_of_half_the_fare.　　3.Listentotheexpressionsthateachcustomerusedtomakehis/hercomplaint.Completethesentences.Dialogue1(1)I'msorrybut______withthetour.(2)Well，itwas______outside...Mytwokids______.Dialogue2(1)Yes，thewhaleswereawesomebut______.(2)I'msorrybut______.InowhavetomakeanotherairlinebookingandIhavenoideawhetherthere'llbeanyseatsavailable.____________.Dialogue3(1)Excuseme，thetour____________andwe'd____________please.(2)____________aswe'revisitorstothisareaandwe'releavingtomorrowmorning.(3)Well，actually，____________.Keys：Dialogue1：weweren'tveryhappy；sowetwecouldn'tgo；areverydisappointedDialogue2：I'mfeelingveryannoyed；that'snotgoodenough；I'dlikeafullrefundDialogue3：wasn'twhatmyhusbandandIhadexpected；likearefund；I'mafraidthat'sno3,goodforus；we'dlikeafullrefund4．Listentothefirstdialogueandfillinthemissingwords.TOURGUIDE：I'msorrybutwe____________theweatherandyou____________whales.ANGELA：Well.I'mafraidthat'snot____________.I'dliketotalktothemanager.TOURGUIDE：I'msurethatwon't________________________.Iknowhe'll______withme.The______isthatyou____________whales.Keys：can'tcontrol；didsee；goodenough；doyouanygood；agree；fact；didseeStep3　SpeakingWorkwithyourpartner，makeupdialoguesforthefollowingsituations.Useexpressionsliketheonesinthebox.Performthemforthewholeclass.Situations：1．Youmissedyourflightbecauseyouthinkthatitwasnotannouncedovertheloudspeaker.Complaintoanairlineofficial.2．Thefishyouorderedtastesterrible.Complaintothemanageroftherestaurant.3．Thetrousersthetailormadeforyouaretooshort.Complaintothetailor.Step4　WritingWriteashortdialogueyoumadeupabovedown.3